Here are some scripts and helpful phrases for communicating changes in hours or service levels because of weather events. Use Record24 to record your own message instantly.
High volume of calls
High Volume Of Calls – Longer Hold
We are answering a high volume of calls right now because of [WEATHER EVENT], and your wait time may be longer than usual. Please know your call is important to us and we will be with you as quickly as possible. You may wish to check our website at [WEB ADDRESS], which has answers to all of our most frequently asked questions.
High Volume Of Calls – Appreciate Your Patience
We appreciate your patience as we are handling a high volume of calls. Your wait time may be longer than usual, but please know your call is important to us and we will be with you as quickly as possible.
High Volume Of Calls – Call Back Later
We are answering a high volume of calls today, but we will be with you as soon as possible. If your call is not time-sensitive, you may wish to call back tomorrow for a shorter wait time. Or, please continue to hold. Thanks for calling.
High Volume Of Calls – Use Online Services / Mobile App
We are answering a high volume of calls today, but we will be with you as soon as possible. Many of our services are available on our website at [WEB ADDRESS]. You may also use our mobile app to access your account and conduct transactions. Thanks for your patience.
High Volume Of Calls – Schedule Appointment Online
We apologize for the longer hold time you may be experiencing as we answer a high volume of calls. Did you know you can schedule appointments on our website? Just go to [WEB ADDRESS]. Or continue holding and we’ll be with you as soon as possible.
High Volume Of Calls – Your Time Is Valuable
We are answering a high volume of calls right now, so you may experience a longer-than-usual time on hold. We know your time is valuable. You may wish to call back later, or visit our website at [WEB ADDRESS] for answers to frequently asked questions. Otherwise, please stay on the line and we will be with you as soon as we can.
Reduced staff
Reduced Staff – Longer Hold
We apologize for the longer hold time you may be experiencing. We are temporarily short on staff because of [WEATHER EVENT]. Please know your call is important to us and we will be with you as quickly as possible. You may wish to check our website at [WEB ADDRESS], which has answers to all of our most frequently asked questions.
Reduced Staff – Appreciate Your Patience
[NAME OF COMPANY] is operating with a reduced staff today because of [WEATHER EVENT]. We appreciate your patience. Your wait time may be longer than usual, but please know your call is important to us and we will be with you as quickly as possible.
Reduced Staff – Call Back Later
[NAME OF COMPANY] is operating with a reduced staff today because of [WEATHER EVENT]. If your call is not time-sensitive, you may wish to call back tomorrow for a shorter wait time. Or please continue to hold and we will be with you as soon as possible.
Reduced Staff – Use Online Services / Mobile App
We appreciate your patience as we are temporarily short on staff because of [WEATHER EVENT]. Many of our services are available on our website at [WEB ADDRESS]. You may also use our mobile app to access your account and conduct transactions. Thanks for your patience.
Reduced Staff – Schedule Appointment Online
We appreciate your patience as we are temporarily short on staff because of [WEATHER EVENT]. Did you know you can schedule appointments on our website? Just go to [WEB ADDRESS]. Or continue holding and we’ll be with you as soon as possible.
Reduced Staff – Hurricane In Forecast
[NAME OF COMPANY] is operating with a reduced staff today because many of our team members are preparing for [HURRICANE NAME]. Your wait time may be longer than usual, but please know your call is important to us and we will be with you as quickly as we can.
Reduced Staff – Dangerous Travel
Because of the dangerous travel conditions in our area, [NAME OF COMPANY] is operating with a reduced staff today. Your wait time may be longer than usual, but please know your call is important to us and we will be with you as quickly as we can.
Reduced Staff – Employees Impacted By Weather Event
Many of our employees were impacted by this week’s [WEATHER EVENT]. We appreciate your patience as we are operating with a reduced staff and your hold time may be longer than usual. If your call is not time-sensitive, you may wish to call back tomorrow for a shorter wait time.
Reduced Staff – Helping After Weather Event
[NAME OF COMPANY] is operating with a reduced staff today because many of our team members are helping [NAME OF TOWN] recover from [WEATHER EVENT], and your wait time may be longer than usual. Please know your call is important to us and we will be with you as quickly as we can.
Closures & reduced hours
Closed Tomorrow – Dangerous Travel / Severe Weather
[NAME OF COMPANY] will be closed tomorrow because of [DANGEROUS TRAVEL CONDITIONS / SEVERE WEATHER] we are expecting in our area. We look forward to serving you once it is safe for our team and our customers to return. We apologize for any inconvenience.
Opening Late Tomorrow – Dangerous Travel / Severe Weather
[NAME OF COMPANY] will be opening at [TIME] tomorrow because of [DANGEROUS TRAVEL CONDITIONS / SEVERE WEATHER] we are expecting in our area. We apologize for any inconvenience and look forward to serving you soon.
Closing Early – Dangerous Travel / Severe Weather
[NAME OF COMPANY] will be closing at [TIME] today because of [DANGEROUS TRAVEL CONDITIONS / SEVERE WEATHER] in our area. We expect to reopen as soon as travel conditions allow us to safely return. We apologize for any inconvenience and look forward to serving you soon.
Call Before Coming – Severe Weather
With severe weather in the forecast, [NAME OF COMPANY] may need to change our hours for the safety of our customers and employees. Please call first to confirm that we are open before coming to our location.
Check Facebook Before Coming – Severe Weather
With severe weather in the forecast, [NAME OF COMPANY] may need to change our hours for the safety of our customers and employees. Please check our Facebook page at Facebook.com slash [FACEBOOK ACCOUNT NAME], or call first to confirm that we are open before coming to our location.
Check Website Before Coming – Severe Weather
With severe weather in the forecast, [NAME OF COMPANY] may need to change our hours for the safety of our customers and employees. Please check our website for the latest changes, or call first to confirm that we are open before coming to our location.
Assistance after disaster
After Disaster – If You’ve Been Impacted
If you have been impacted by [WEATHER EVENT], please know that assisting you is our top priority. We will be with you shortly.
After Disaster – Working Diligently To Help
Your [NAME OF COMPANY] team is working diligently to help our community members who were impacted by [WEATHER EVENT]. Thank you for your patience. We will be with you as soon as possible.
After Disaster – Who To Contact
If you have been impacted by [WEATHER EVENT], please call 555-555-5555 to speak to our [DISASTER COORDINATOR] for assistance. We are here to help you in every way we can.
Helpful phrases
Online services
Please check our social media accounts for updates about our hours.
Please visit us online at [WEBSITE] for up-to-date information about when we will reopen.
We will update our hours on Facebook as we have new information. Just look for [FACEBOOK ACCOUNT.]
For faster service, please use the [COMPANY NAME] mobile app or access your account online at [WEB ADDRESS].
You may find the answers you’re looking for with the digital chat option on our website. Go to [WEB ADDRESS] and look for [DESCRIPTION OF WHERE TO LAUNCH CHAT].
Financial – Suggested next steps
Please remember our online banking continues to be available 24/7 at [WEBSITE].
Please remember our app offers many of the services you may be calling for.
You can still access your accounts online, on the app, and at our ATMs.
If you are calling to report a lost or stolen card, please call 555-555-5555 immediately.
Our online services are available for your convenience.
Heartfelt statements
We value your safety and the safety of our employees.
Please be safe and weather-aware.
We hope you are safe and well.
Helping our community is what we do, and together we will rebuild.
Our primary concern is for the safety and well-being of our employees and customers.
We truly appreciate your patience and understanding.
Our prayers are with the members of the [TOWN] community who have been impacted by [WEATHER EVENT].